Terms and Conditions

Thank you for choosing Cakefizz E-store (OPC) Private Limited. Your use of Cakefizz and its services is governed by the following terms, conditions, and policies. By accessing, viewing, or using www.cakefizz.com and associated websites mentioned in the Terms Of Use (Annexure A), you acknowledge that you understand and accept these Terms and Conditions as a legally binding agreement.

Cakefizz reserves the right to modify these Terms and Conditions at any time. Your continued use of this service constitutes acceptance of any changes made to this agreement.

When placing an order, you are making a purchase offer, subject to acceptance by us. Receipt of an order confirmation does not confirm acceptance, nor does it constitute confirmation of our offer to sell. We may accept, decline, or cancel your order, in whole or in part, at our discretion. Additional verifications or information may be required before accepting an order. For purchases, accurate recipient information is essential.

Terms and Conditions Highlights:

1. Quality Responsibility: Personal brand owners are responsible for product quality. Complaints about quality can be directed to us.

2. Indicative Arrangements: Flower arrangements displayed are indicative, and we strive to exceed expectations. Actual arrangements may vary due to flower availability and other factors beyond our control.

3. Substitute Policy: If ordered items are unavailable, we will substitute with similar items of equal value, ensuring full or higher value for customers.

4. Freshly Baked Cakes: Freshly baked cakes are available after 9:30 AM. Delivery before this time is not advised.

5. Delivery Guarantee: While we guarantee delivery on the date, we do not guarantee a specific time. We make efforts to deliver within the specified time but do not assure it.

6. Order Processing: Orders without a specified delivery date will be processed within 48 hours.

7. Quality Complaints: Any quality complaints must be reported within 24 hours of delivery. Redelivery or refunds may be offered, at the discretion of the site owner.

8. Order Cancellation: Cancellations must be made at least 24 hours before the delivery date, with an 8% deduction for transaction fees.

9. Unavailability at Delivery: If the recipient is unavailable, we will consider the order delivered. Attempts to contact the recipient will be made before delivery.

10. Late Orders: Orders received after 6 PM IST are usually processed as next-day orders, but efforts will be made for same-day delivery.

11. Delivery Charges: Prices include free delivery within city limits. Additional charges may apply for deliveries outside city limits.

12. MRP Limited Items: Prices for items subject to MRP limitations include service, delivery, and online transaction costs. Distribution costs are not shown separately.

13. Right of Refusal: Cakefizz.com reserves the right to refuse any order without providing a reason, with a full refund to the customer.

14. Force Majeure: Delivery may not be possible under certain extreme conditions. Customers have the right to cancel and receive a full refund if gift items are not prepared.

15. Logo/Trademark Ownership: Logos/trademarks belong to respective companies, and the product being sold on the site is not endorsed by the companies.

16. Claims and Refunds: Claims for a 100% refund must be raised within 24 hours of delivery/non-delivery.

17. Order Rejection: The site owners reserve the right to reject any order without explanation.

18. Jurisdiction: All claims are subject to the jurisdiction of the local court in Bhopal, MP.

19. Octroi Charges: Recipients are responsible for paying applicable Octroi charges.

20. Prepared/Dispatched Orders: Once an order is prepared/dispatched, it cannot be canceled or modified, and charges will apply.

Personal ID Information:3

We may collect personal ID information from Users through various means. Users can visit our site anonymously, but providing certain information may be necessary for specific activities.

Non-Personal Identification Information:

Non-personal identification information is collected when Users interact with our site. This may include browser information, computer type, and technical details about Users’ connection to our site.

Customer Satisfaction:

Refunds for customer payments may be provided without coercion, and after a refund, no feedback can be raised against the company or its members.

Internet Browser Cookies:

Our site may use cookies to enhance User experience. Users can choose to disable cookies, but some site features may not function properly.

How We Use Collected Information:

CakeFizz uses personal information for customer service, to personalize user experiences, improve the site, manage transactions, administer features, send information and updates, and for marketing purposes.

Protection of Information:

We employ data collection, storage, and processing practices with security measures to guard against unauthorized access.

Contact Information:

If you have any questions or concerns regarding these Terms and Conditions, please feel free to contact us at:

Cakefizz E-store (OPC) Private Limited 

Flat No-TF-16, Rose-502, New Minal Residency, Govindpura, Bhopal, Madhya Pradesh, 462023

Email: contact@cакетzz.com 

Phone: 07553598896 

Effective Date for Policy:

These Terms and Conditions are effective as of 13-DEC-2018. Any changes or updates to the terms will be effective upon posting to this site.

Limitation of Liability and Disclaimer of Warranties:

Limitation of Liability:

Cakefizz E-store (OPC) Private Limited, its affiliates, and their respective officers, directors, employees, agents, and representatives shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from (a) your use or inability to use the service; (b) any unauthorized access to or use of our servers and/or any personal information stored therein; (c) any interruption or cessation of transmission to or from the service; (d) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our service by any third party; (e) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the service; and/or (f) user content or the defamatory, offensive, or illegal conduct of any third party. The foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction.

Disclaimer of Warranties:

The service is provided on an “as is” and “as available” basis. Cakefizz E-store (OPC) Private Limited makes no representations or warranties of any kind, express or implied, regarding the operation of the service or the content, materials, information, or products included on the service. You expressly agree that your use of the service is at your sole risk.

Rules of Conduct:

While using Cakefizz services, you agree to abide by the following rules of conduct:

1. Compliance with Applicable Laws: Users must comply with all applicable laws and regulations.
2. Respect for Others: Users should respect the rights and dignity of others. Any form of harassment, abuse, or offensive behavior is strictly prohibited.
3. Intellectual Property: Users shall not infringe upon the intellectual property rights of Cakefizz or any third party. This includes but is not limited to trademarks, copyrights, and patents.
4. Prohibited Content: Users are prohibited from posting or sharing content that is illegal, obscene, defamatory, or violates the rights of others.
5. Security: Users are responsible for maintaining the security of their account and password. Any unauthorized use of the account should be reported immediately.
6. No Malicious Activities: Users shall not engage in any activities that may harm, disrupt, or interfere with the service or its users.

User Restrictions:

In addition to the rules of conduct, the following restrictions apply to users:

1. Age Restriction: Users must be at least 13 years old to use the Cakefizz services.
2. No Unauthorized Access: Users shall not attempt to gain unauthorized access to any part of the service, including user accounts, computer systems, or networks.
3. No Reverse Engineering: Users shall not reverse engineer, decompile, or disassemble any part of the Cakefizz service.
4. No Commercial Use: Users shall not use the service for commercial purposes without explicit permission from Cakefizz E-store (OPC) Private Limited.
5. No Data Mining: Users shall not engage in any data mining, scraping, or similar activities to collect or extract information from the service.

This summarizes the key points from our Terms and Conditions. Thank you for choosing Cakefizz!

By using Cakefizz services, you agree to comply with these Terms and Conditions, including the rules of conduct and user restrictions outlined above.