Thank you for choosing Cakefizz E-store (OPC) Private Limited. Your use of Cakefizz and its services is governed by the following terms, conditions, and policies. By accessing, viewing, or using www.cakefizz.com and associated websites mentioned in the Terms Of Use (Annexure A), you acknowledge that you understand and accept these Terms and Conditions as a legally binding agreement.
Cakefizz reserves the right to modify these Terms and Conditions at any time. Your continued use of this service constitutes acceptance of any changes made to this agreement.
When placing an order, you are making a purchase offer, subject to acceptance by us. Receipt of an order confirmation does not confirm acceptance, nor does it constitute confirmation of our offer to sell. We may accept, decline, or cancel your order, in whole or in part, at our discretion. Additional verifications or information may be required before accepting an order. For purchases, accurate recipient information is essential.
Terms and Conditions Highlights:
- Quality Responsibility: Personal brand owners are responsible for product quality. Complaints about quality can be directed to us.
- Indicative Arrangements: Flower arrangements displayed are indicative, and we strive to exceed expectations. Actual arrangements may vary due to flower availability and other factors beyond our control.
- Substitute Policy: If ordered items are unavailable, we will substitute with similar items of equal value.
- Freshly Baked Cakes: Available after 9:30 AM. Delivery before this time is not advised.
- Delivery Guarantee: We guarantee delivery on the date, but not a specific time.
- Order Processing: Orders without a delivery date are processed within 48 hours.
- Quality Complaints: Must be reported within 24 hours of delivery.
- Order Cancellation: Allowed 24 hours before delivery date with 8% deduction.
- Unavailability at Delivery: If recipient is unavailable, order is marked delivered.
- Late Orders: Orders after 6 PM IST are typically next-day orders.
- Delivery Charges: Free within city limits; extra outside city.
- MRP Limited Items: Prices include service and transaction fees.
- Right of Refusal: We may reject orders without reason (full refund given).
- Force Majeure: Full refund if delivery isn’t possible due to extreme conditions.
- Logo/Trademark Ownership: Belong to respective companies; no endorsement implied.
- Claims and Refunds: Must be raised within 24 hours of delivery/non-delivery.
- Jurisdiction: All claims subject to local court in Bhopal, MP.
- Prepared/Dispatched Orders: Cannot be canceled or modified once prepared.
Personal ID & Non-Personal Information:
We may collect personal info like name, email, address, and non-personal info like browser or device type.
Customer Satisfaction:
Refunds may be provided. Once refunded, feedback cannot be raised against us.
Cookies:
We use cookies to enhance your experience. You may disable cookies, though some features may be limited.
Use of Collected Information:
Used for personalization, order handling, communication, promotions, analytics, and security.
Data Security:
We use secure data collection, storage, and processing practices.
Contact Information:
Cakefizz E-store (OPC) Private Limited
Flat No-TF-16, Rose-502, New Minal Residency, Govindpura, Bhopal, Madhya Pradesh, 462023
Email: contact@cakefizz.com
Phone: 07553598896
Effective Date:
These terms are effective from 13-DEC-2018 and may change at any time.
Limitation of Liability:
Cakefizz is not liable for indirect or consequential damages, lost profits, unauthorized access, bugs, or user behavior. Use of the service is at your own risk.
Rules of Conduct:
- Comply with all laws.
- No harassment or offensive behavior.
- No IP infringement.
- No illegal or harmful content.
- Maintain account security.
- No malicious activities.
User Restrictions:
- Minimum age 13.
- No unauthorized access or reverse engineering.
- No commercial use or data mining without permission.
By using Cakefizz, you agree to all the terms outlined above.