Thank you for choosing CakeFizz E-store (OPC) Private Limited. This policy contains information about rules, timelines, and processes for shipped items.
Our delivery window is between 12:00 P.M. to 12:00 A.M. (GMT+5:30). We do not guarantee delivery at a specific time.
CakeFizz is not responsible for incorrect or invalid addresses. We may attempt to notify you, but no refunds will be issued due to address issues.
We take due care to deliver cakes, flowers, and gifts to the correct person at the specified address. However, we disclaim any liability for damage or compensation.
Cakes will be assembled as described. Flower bouquets and gifts may differ in arrangement from the website images.
CakeFizz reserves the right to deliver a similar or alternative product when necessary. This will not be considered non-delivery.
We aim to deliver on the selected date and time, but unforeseen delays or early deliveries do not entitle customers to compensation.
One delivery attempt will be made. If the recipient is unavailable, we may leave the product with a responsible person (e.g., assistant, guard, caretaker), and the delivery will be considered complete.
CakeFizz disclaims association with any mentioned film stars/characters. Personal details are from public sources. If delivery is unfulfilled, liability is limited to refunding the bouquet cost.
Refunds will be processed only in cases of confirmed non-delivery. A 100% refund will be issued within 7 days of verification.
For any questions about order processing, delivery timelines, or charges, please contact our support team at contact@cakefizz.com. We're committed to a seamless shopping experience.