Shipping and Delivery Policy
Thank you for choosing CakeFizz E-store (OPC) Private Limited. This policy contains information about rules, timelines, and processes for shipped items
- Delivery Hours: Our delivery window is between 12:00 P.M. to 12:00 A.M. (GMT+5:30), and unfortunately, precise timing cannot be guaranteed.
- Address Accuracy: www.cakefizz.com/app is not responsible for incorrect or invalid addresses. We will attempt to notify you promptly, but no refunds will be issued.
- Delivery Responsibility: We take due care to deliver cakes, flowers, and gifts to the correct person at the specified address. However, we disclaim any liability for damage or compensation.
- Product Assembly: All cakes will be assembled as per the description on the page. Flowers bouquets and gifts may be arranged differently from the images.
- Product Substitution www.cakefizz.com/app reserves the right to deliver a similar or alternative product for reasons beyond our control, and this will not be considered as non-delivery.
- Timeliness: We will make our best effort to meet the specified date and time of delivery. However, any delayed or early delivery for unforeseen reasons does not entitle the customer to compensation.
- Delivery Attempts: On the designated delivery date, we will make up to ONE attempt to deliver the cake. If the recipient is unavailable, we reserve the right to leave the cake, bouquet, or gift with a responsible person such as the assistant/guard/caretaker, and the delivery will be deemed completed.
- Disclaimer for Celebrity Deliveries: www.cakefizz.com/app explicitly disclaims any association with the mentioned film stars/film characters. Personal details are sourced from the public domain. The company’s liability is limited to a refund of the bouquet cost if deliveries are unfulfilled.
- Refund Claims: Claims for refunds will be considered in the case of non-delivery. If it is confirmed that delivery was not made, a 100% refund will be processed within 7 days of verification.
Order Processing and Shipping Information
A. Order Processing and Shipping Time:
- Processing Time:
– We aim to process orders promptly.
– The standard order processing time is 3 hours
– Please note that processing time may vary based on the product and order volume.
- Shipping Time:
– Shipping times depend on the destination.
– Standard shipping times are [insert estimated time frame].
– Delays may occur during peak seasons or due to unforeseen circumstances.
- Confirmation:
– Customers will receive an email confirmation with tracking details once the order is processed and shipped.
B. Shipping Costs:
- Cost Indication:
– Shipping costs, if applicable, will be clearly indicated during the checkout process.
– The shipping fee is calculated based on the delivery address and the selected shipping method.
- Additional Charges:
– Any applicable taxes or customs duties are the responsibility of the customer.
C. International Shipping Process (if applicable):
- Availability:
– We offer international shipping to select destinations.
- Shipping Options:
– Customers can choose their preferred international shipping method during checkout.
- Cost Disclosure:
– International shipping costs will be displayed before the order is confirmed.
- Customs Information:
– Please note that customs regulations and duties may apply to international orders.
- Customer Responsibility:
– Customers are responsible for providing accurate shipping information for smooth international delivery.
For any further assistance regarding order processing, shipping times, costs, or international shipping, please contact our customer service team at contact@cakefizz.com. We are committed to ensuring a seamless shopping experience for our valued customers.