FAQ – CakeFizz
Welcome to CakeFizz’s Frequently Asked Questions page! We’re here to help you with all your cake and flower delivery needs. If you don’t find your question answered here, feel free to contact us at [contact@cakefizz.com] and Call Us at 07553598896
Orders and Payments
Q1: How do I place an order on CakeFizz?
A: Placing an order is simple! Browse through our website or app, select your preferred cake or flower arrangement, add it to your cart, and proceed to checkout.
Q2: Can I customize my order?
A: Yes! We offer customization options such as flavors, sizes, and personalized messages. Just mention your requirements during checkout or contact us for assistance.
Q3: What payment methods do you accept?
A: We accept all major payment methods, including credit/debit cards, net banking, UPI, and digital wallets like Paytm and Google Pay.
Q4: Can I order without creating an account?
A: Yes, on the website you can check out as a guest, but we recommend creating an account for faster checkout and tracking your orders. While using App you need to create an account for checkout
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Delivery Information
Q5: What areas does CakeFizz deliver to?
A: CakeFizz delivers across major cities in India. You can check delivery availability by entering your PIN code while selecting the product.
Q6: Can I schedule a delivery for a specific date and time?
A: Absolutely! You can choose your preferred delivery date and time slot during checkout.
Q7: Do you offer same-day delivery?
A: Yes, we provide same-day delivery for orders placed before the cut-off time. Please check specific product availability for same-day service.
Q8: Is there a delivery charge?
A: Delivery charges may vary based on the location and delivery speed. The exact charges will be displayed during checkout.
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Cancellations and Refunds
Q9: Can I cancel or modify my order?
A: Orders can be canceled or modified up to 24 hours before the scheduled delivery. For last-minute changes, please contact our support team.
Q10: What is your refund policy?
A: Refunds are processed in case of order cancellation, damaged products, or non-delivery. Please refer to our refund policy for more details.
Q11: What should I do if my order is delayed or not delivered?
A: In case of delays or non-delivery, please contact our customer support team for immediate assistance.
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Products and Quality
Q12: Are the cakes freshly baked?
A: Yes, all our cakes are freshly baked and prepared with the finest ingredients.
Q13: Can I order eggless cakes?
A: Yes, we have a wide variety of eggless cakes available. You can filter them while browsing or specify during customization.
Q14: What flowers do you offer for delivery?
A: We offer a wide selection of fresh flowers, including roses, lilies, orchids, carnations, and mixed bouquets.
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Support and Contact
Q15: How can I contact CakeFizz for support?
A: You can reach us via email at contact@cakefizz.com](mailto:contact@cakefizz.com) or call us at 07553598896
Q16: What are your customer support hours?
A: Our support team is available from 9:00 AM to 9:00 PM, Monday to Sunday.
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Still have questions?
Contact us, and we’ll be happy to assist you!