Cancellation, Refund, and Exchange Policy

Quality Concerns:

If you have any concerns regarding the quality of the cakes or flowers delivered, please contact us immediately. We are committed to addressing any issues and will work towards a satisfactory resolution.

Dealing with exceptionally transient items, if anything goes wrong, customers can raise concerns or objections. Our customer service staff is trained to respond promptly and decide on an appropriate course of action.

Cancellation Policy:

Cancellation requests must be made one day before the scheduled delivery date or at least 12 hours before the delivery time. For same-day deliveries, cancellations are not permitted. For further query, please email us at contact@cakefizz.com.

If delivery is attempted and the receiver does not accept the product or is unable to receive the order, it will be marked as completed or delivered, and no refund will be granted.

Return and Refund Policy:

Refunds are issued in specific cases such as order cancellation within the stipulated time frame or if there are quality issues with the delivered products. Refunds will be processed within a certain timeframe, and customers will be notified accordingly.

Once our cakes and flowers are delivered, we do not accept returns. We take utmost care to ensure the quality and freshness of our products, and therefore, returns after delivery are not applicable.

In case of any complaints about the quality of the delivered product, we will investigate and, if confirmed, provide a full refund or replace the item.

Late or Missing Refunds:

If you haven’t received a refund, check your bank account, contact your credit card company, and then your bank. If issues persist, contact us at contact@cakefizz.com.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at contact@cakefizz.com .

Contact Us:

If you have any questions or concerns about our products or policies, feel free to reach out to us:

– Call Us: 07553598896, 07999813360

– Email Us: contact@cakefizz.com

We appreciate your understanding and look forward to serving you with the highest quality products.